Warranty coverage
Warranty coverage
Peyako products are designed for everyday sitting comfort at home, in the office, or on the road. This Warranty Policy explains coverage for eligible seat cushion products and how customers can contact us for support.
What’s covered
The warranty covers defects in materials and workmanship during normal use.
Functions stop working
Heating, vibration, or air pressure functions that stop working as described.
Controller or adapter
Power adapter or wired controller failures caused by manufacturing defects.
Material defects
Defects in foam, fabric, stitching, or internal electronic components identified within 6 months.
What’s not covered
How to file a claim
Email us
Send your order number, proof of purchase, and a description of the issue.
Show the issue
Photos or a short video help us verify the problem faster.
Review
Our support team determines whether the issue is covered by warranty.
Resolution
Eligible claims may receive repair or replacement at no charge.
Need warranty support?
Send your order number and photos or video of the issue. We’ll review the claim and guide you through the next step.
