Refund policy

Peyako Help Center

Refund policy

This Refund Policy outlines how refunds are processed for Peyako seat cushion orders, including memory foam seat cushions, ergonomic seat cushions, and related comfort products purchased from our official store.

Cancel within

24 hours, no fee

Quality issue

30-day protection

Refund timing

Within 14 business days

Refund method

Original payment method

Refund timeline

A visual overview of what happens from order placement to refund completion.

Order placed

You may request cancellation within 24 hours if the order has not shipped.

Before shipping

After 24 hours, cancellation may still be possible, but processing fees may apply.

After shipping

Orders cannot be cancelled after shipment. Please receive the package and follow the return process.

Refund issued

After approval or inspection, refunds are processed to the original payment method.

Cancellation fees

Payment processors charge non-refundable transaction fees after certain cancellation windows.

Within 24 hours

No cancellation fee, as long as the order has not shipped.

Credit card payments

2.6% transaction processing fee may be deducted after the 24-hour window.

PayPal payments

3.6% transaction processing fee may be deducted after the 24-hour window.

Refused shipment

If a shipment is refused or rejected, double shipping costs may be deducted from the refund.

Refund eligibility

These are the most common refund situations.

Eligible

Approved return

Eligible returns that pass inspection are refunded to the original payment method.

Protected

Quality issue

Manufacturing defects reported within 30 days may qualify for a full refund or one-time free replacement.

Not eligible

After return window

Returns requested after 7 days of delivery are not eligible for refund or exchange unless covered by verified quality protection.

Questions about a refund?

Email support Phone: (702) 268-4340 Email: hello@peyako.com Hours: Mon–Fri