Shipping policy
Shipping policy
Peyako ships ergonomic seat cushions and related comfort products to customers based on the shipping options available at checkout. This page explains estimated delivery times, shipping fees, order processing, and tracking information.
Shipping timeline
Here’s what happens after you place an order.
Order confirmed
Your payment is confirmed and the order enters our processing queue.
Processing
Orders are typically processed within 1–3 business days, excluding weekends and U.S. federal holidays.
Tracking sent
Once shipped, you’ll receive a shipping confirmation email with tracking information.
Delivery
Estimated delivery depends on the selected shipping method and carrier conditions.
Delivery estimates
Delivery times are estimates and are not guaranteed. Actual transit time may vary depending on carrier delays, customs inspections, weather, or other unexpected conditions.
Fees, tracking & taxes
Key information before and after shipment.
Shipping fees
Shipping fees are calculated at checkout based on delivery location, shipping method, order weight, and dimensions. Free shipping promotions may apply to eligible orders.
Tracking updates
Please allow up to 48 hours for tracking updates to appear in the carrier’s system after your tracking email is sent.
Duties & taxes
Most U.S. orders are shipped with duties prepaid when applicable. If duties or import taxes are assessed and not prepaid, the customer is responsible for these charges.
When something goes wrong
Use this section to quickly understand who to contact and what evidence is needed.
Incorrect address
Customers are responsible for accurate shipping information. If an address is incorrect or incomplete, we are not responsible for lost packages and reshipping fees may apply.
Lost or stolen package
Once a package is marked delivered by the carrier, customers should contact the carrier directly to file a claim. If the package appears lost in transit, contact us within 7 days of the estimated delivery date.
Damaged item
If your item arrives damaged, contact us within 48 hours of delivery and provide clear photos of the product and packaging.
Shipping restrictions
We currently ship to all 50 U.S. states, with a few address limitations depending on the shipping method.
Need help with shipping?
Send us your order number and shipping question. We’ll help you check the next step.
