Privacy policy

This Privacy Policy describes how Peyako (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.peyako.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

 

 

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

We will post the updated version on this page and revise the “Last updated” date accordingly.

 

 

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

A. Information You Provide Directly

This may include:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment confirmation details

  • Account login information (username, password)

  • Customer support communications

If you choose not to provide certain information, some features of the Services may not function properly.

 

 

B. Information Collected Automatically (Usage Data)

We may automatically collect certain information when you use our Site, including:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on pages

  • Referring URLs

  • Shopping activity

We collect this data using cookies, pixels, and similar tracking technologies.

 

 

C. Information from Third Parties

We may receive information from third-party service providers, including:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Shipping partners

  • Analytics providers

  • Advertising partners

Payment information (such as credit card details) is processed securely by third-party payment processors and is not stored directly on our servers.

 

 

3. How We Use Your Information

We use your personal information to:

Provide Products & Services

  • Process orders and payments

  • Arrange shipping and delivery

  • Provide returns and customer support

  • Manage your account

Marketing & Advertising

  • Send promotional emails (if you opt in)

  • Provide personalized product recommendations

  • Display relevant ads

You may unsubscribe from marketing emails at any time via the link in our emails.

Security & Fraud Prevention

  • Detect fraudulent transactions

  • Protect our website and users

Service Improvement

  • Analyze site performance

  • Improve user experience

  • Develop new products and features

If you are located in the EEA, our legal basis for processing may include contractual necessity, legitimate interests, or your consent, in accordance with GDPR.

 

 

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and improve our Site

  • Remember your preferences

  • Run analytics

  • Deliver advertising

You can control cookies through your browser settings.

Our Site also supports the Global Privacy Control (GPC) signal. If enabled, we treat it as a request to opt out of certain targeted advertising activities.

For more information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies

 

 

5. How We Share Personal Information

We may share personal information with:

  • Service providers (payment processors, logistics partners, analytics providers)

  • Marketing and advertising partners

  • Corporate affiliates

  • Legal authorities (when required by law)

  • Business partners in case of mergers or acquisitions

We do not sell sensitive personal information without your consent.

Under certain privacy laws (such as CCPA), sharing data for advertising may be considered “selling” or “sharing.”

 

 

6. Data Retention

We retain personal information as long as necessary to:

  • Provide our Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods vary depending on the type of data and legal requirements.

 

 

7. Your Privacy Rights

Depending on your location, you may have rights including:

  • Right to access your data

  • Right to request deletion

  • Right to correct inaccurate data

  • Right to data portability

  • Right to opt out of targeted advertising

  • Right to withdraw consent

  • Right to restrict processing

To exercise your rights, contact us at:

hello@peyako.com

We may verify your identity before fulfilling requests.

We will not discriminate against you for exercising your privacy rights.

 

 

8. Children’s Data

Our Services are not intended for children under 16 years of age.

We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact us for deletion.

 

 

9. International Data Transfers

We may process your information outside your country of residence.

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses under GDPR.

 

 

10. Security

We implement reasonable technical and organizational measures to protect your information.

However, no method of transmission over the Internet is 100% secure.

 

 

11. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices of those sites.

 

 

12. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Peyako
Email: hello@peyako.com
Address: [Room 704, 7/F., Tower A, New Mandarin Plaza, 14 Science Museum Road, TST East, Kowloon, Hong Kong]

For purposes of applicable data protection laws, Peyako is the data controller of your personal information.